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<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">You&apos;re welcome to purchase a gift card during a sale however, gift cards are excluded from promotional discounts and will remain at their full value.</span></p>

You're more than welcome to shop for a gift card during our sales, however...

Can I order a Gift Card during a sitewide sale?

Gift Cards

Can I change my order or shipping address after placing my order?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

Are the items in my cart reserved?

How do I add a bundle to my cart?

Your Order

Returns Policy

How do I lodge my return?

I received the incorrect item, help!

Can I return my items in person at the warehouse?

Can I return my Final Sale Items?

Can I return my gift card?

Can I add a discount code in the returns portal?

Can I update my card details after I’ve requested a refund?

Returns FAQ's

What is Refundid Instant Refunds & Exchanges?

How do I use Refundid?

What do I do after receiving my refund or exchange from Refundid?

Where do I receive my refund?

Is there a limit to how much I can refund on a single return?

What items are excluded from Instant Refunds or Exchanges?

When can I expect to get my refund?

Are purchases made with Afterpay and ShopPay eligible with Refundid?

Help, I need to contact Refundid!

Instant Refunds & Exchanges

Australia

Can I return my item?

I received a faulty item, what should I do?

Can I return a Final Sale item?

EU & EFTA Right of Withdrawal

Can I exchange my items?

Standard Exchanges

NZ & International

Returns, Exchanges & Refunds

How much does shipping cost?

Which countries do you ship to?

Will there be import & customs fees?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Do you offer same-day delivery?

Shipping

How much is 1 reward point worth?

How do I earn rewards points?

How do I redeem my reward points?

Why can't I see all redeemable vouchers at checkout?

On what items can I redeem my redeem my reward points?

Where can I find my rewards?

Do rewards points expire?

Can rewards points be used together with another discount code?

Do I have to use all my points in one go?

Is there a limit to how many points I can earn?

How is my tier decided?

What happens when I return items or cancel an order?

What happens if a friend I referred returns their order?

How can I get a birthday reward?

How do I get rewards points for writing reviews?

How do I get points for following MSCR on social media?

Can I spend from multiple accounts and merge accounts?

Can I purchase a gift card using my rewards points?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Terms + Conditions

Rewards

What payment methods do you accept?

What currency will I be charged in?

How do I use my Discount, Rewards or Gift Voucher Code?

My payment isn't processing?

Can I use Afterpay?

Payments

How do I redeem my gift card?

How long do gift cards last?

Do you have physical gift cards?

Can I apply multiple gift cards at checkout?

When and how do I get my store credit?

How do I use my store credit?

Store Credit

How do I check my sizing?

When will my item be restocked?

Where are your products made?

How can I care for my Luxe items?

Sizing & Care

Are any of the ranges sweat proof?

Which bra is the right support for me?

Are your leggings squat proof?

FAQ's

Products

Can I order a Gift Card during a sitewide sale?Updated 2 days ago