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<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Your points should be in your account, however there may be a delay in our systems communication and points could take a while to show up. IF they are not showing up in your account you can also troubleshoot it with these tricks:&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Try to refresh your browser.&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Try to log out and then back in to your account.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Ensure that your referral friends have met the condition of spending $120 towards their first order. <span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Check your &#x2018;Rewards history&#x2019; in your Rewards account to see if the points were added without you realising it. &#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Your &#x2018;Rewards history&#x2019; will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:2817,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:3700253}}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If you have any issues with your points balance, please contact us via our Livechat or HelpCentre and one of our team will assist. &quot;}" style="font-size: 10pt; font-family: Arial; font-style: normal;color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you still have any issues with your points balance, please contact us via our Livechat or HelpCentre&#xA0;<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:2817,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:3700253}}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If you have any issues with your points balance, please contact us via our Livechat or HelpCentre and one of our team will assist. &quot;}" style="color: rgb(44, 130, 201); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://musclerepublic.com/pages/contact" rel="noopener noreferrer" target="_blank">here</a><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:2817,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:3700253}}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If you have any issues with your points balance, please contact us via our Livechat or HelpCentre and one of our team will assist. &quot;}" style="font-size: 10pt; font-family: Arial; font-style: normal;color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and one of our team will assist.&#xA0;

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Rewards

Can I change my order once it's been placed?

Can I change my shipping address once my orders been placed?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

Are the items in my cart reserved?

How do I add a bundle to my cart?

Can I pre-order an item?

Your Order

Can I return my item?

How do I lodge my return?

I received a faulty item, what should I do?

I received the incorrect item, help!

Can I return my items in person at the warehouse?

Can I return my Sale/ Outlet item?

Can I return a gift?

Can I return my gift card?

Why can't I add a discount code in the returns portal?

AU Returns

NZ + International Returns

Returns

Can I exchange for a new size?

Can I exchange for a different item, style or colour?

What is Instant Exchange? (AU Only)

Can I exchange an exchange?

Can I make an exchange in person?

AU Exchanges

Can I exchange my items?

NZ + International Exchanges

Exchanges & Store Credit

Returns & Exchanges

How much does shipping cost?

Do you offer Click & Collect?

Which countries do you ship to?

Will there be import & customs fees?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Shipping

How much is 1 reward point worth?

How do I earn rewards points?

How do I redeem my reward points?

Why can't I see all redeemable vouchers at checkout?

On what items can I redeem my redeem my reward points?

Where can I find my rewards?

Do rewards points expire?

Can rewards points be used together with another discount code?

Do I have to use all my points in one go?

Is there a limit to how many points I can earn?

How is my tier decided?

What happens when I return items or cancel an order?

What happens if a friend I referred returns their order?

How can I get a birthday reward?

How do I get rewards points for writing reviews?

How do I get points for following MSCR on social media?

Can I spend from multiple accounts and merge accounts?

Can I purchase a gift card using my rewards points?

Why didn’t I earn points on my purchase?

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?Updated 2 months ago