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There may be some issues you encountered..

Why didn’t I earn points on my purchase?

Rewards

Can I change my order once it's been placed?

Can I change my shipping address once my orders been placed?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

Are the items in my cart reserved?

How do I add a bundle to my cart?

Can I pre-order an item?

Your Order

Can I return my item?

How do I lodge my return?

I have a faulty, what should I do?

I received the incorrect item, help!

Can I return my items in person at the warehouse?

Can I return my Sale/ Outlet item?

Can I return a gift?

Can I return my gift card?

Why can't I add a discount code in the returns portal?

AU Returns

I received a faulty item, what should I do?

NZ + International Returns

Returns

Can I exchange for a new size?

Can I exchange for a different item, style or colour?

What is Instant Exchange? (AU Only)

Can I exchange an exchange?

Can I amend my exchange order?

AU Exchanges

Can I exchange my items?

NZ + International Exchanges

Exchanges & Store Credit

Returns & Exchanges

How much does shipping cost?

Do you offer Click & Collect?

Which countries do you ship to?

Will there be import & customs fees?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Shipping

How much is 1 reward point worth?

How do I earn rewards points?

How do I redeem my reward points?

Why can't I see all redeemable vouchers at checkout?

On what items can I redeem my redeem my reward points?

Where can I find my rewards?

Do rewards points expire?

Can rewards points be used together with another discount code?

Do I have to use all my points in one go?

Is there a limit to how many points I can earn?

How is my tier decided?

What happens when I return items or cancel an order?

What happens if a friend I referred returns their order?

How can I get a birthday reward?

How do I get rewards points for writing reviews?

How do I get points for following MSCR on social media?

Can I spend from multiple accounts and merge accounts?

Can I purchase a gift card using my rewards points?

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Terms + Conditions

What payment methods do you accept?

What currency will I be charged in?

How do I use my Discount, Rewards or Gift Voucher Code?

My payment isn't processing?

Can I use Afterpay?

Can I pay when I pick up my Click & Collect?

Payments

How do I redeem my gift card?

How long do gift cards last?

Do you have physical gift cards?

Can I apply multiple gift cards at checkout?

Can I order a Gift Card during a sitewide sale?

Gift Cards

When and how do I get my store credit?

How do I use my store credit?

Why can't I add a discount code in the returns portal with my Shop Now credit??

Store Credit

How do I check my sizing?

When will my item be restocked?

Where are your products made?

How can I care for my Luxe items?

Sizing & Care

What is the difference between Balance Live Shorts and vs Live Shorts?

What is Sculpt?

Is Motion similar to Luxe?

Are your leggings squat proof?

Are any of the ranges sweat proof?

What's the difference between the Elevate and Inspire Leggings?

What are your high waist leggings like?

What length options do your leggings come in?

What is the difference between Motion Shorts vs Luxe V2 Biker Shorts?

What's the difference between the Biker Shorts, Live Shorts and Luxe V2 Shorts?

What's the difference between the Training Range and Luxe Collection?

What is the difference between your Training Range Shorts vs Sculpt Shorts vs Motion Shorts vs Luxe Shorts?

Why didn’t I earn points on my purchase?Updated a year ago