Can I return my item?Updated 4 days ago
RETURN CONDITIONS
• Items must be unworn, unwashed, in their original condition and with all tags attached.
• Items purchased during a Sitewide Sale (such as EOFY and Black Friday) can be returned for an exchange or store credit only. Flash sales and one-time discount codes aren't affected.
• Final Sale items can't be returned or exchanged unless faulty.
• For health and hygiene reasons, underwear, socks, hair accessories and drink bottles can't be returned or exchanged.
YOUR OPTIONS
• Refund to your original payment method. Refunds usually take 3–7 business days to appear once processed.
• Store credit, issued as a digital gift card valid for 3 years.
• Exchange for a different size or colour, depending on stock availability. If your new size or colour is out of stock, you can choose store credit instead.
RETURN SHIPPING
• Prepaid return label: When you lodge your return through our Returns Portal, a prepaid express return label is emailed to you. A return shipping fee applies, which varies by country and is shown in the portal before you submit. Please send your return within 14 days of lodging it.
• If you're in a remote area and can't use the prepaid label, please contact us and our team will help.
DUTIES
If you paid duties on your order, these were paid to your local government and not to Muscle Republic, so we're unable to refund them. You can apply to your local government for reimbursement.
Prepaid Returns
This is the most cost effective option for International Returns!
A pre-paid returns label will be emailed to you once your return is lodge through our International Returns portal here
*Please note, the returns label expires within 10 days of issue if unused.
Once you receive your returns label, book a collection or visit your nearest DHL drop off point to send your items back to us. Pre-paid returns are subject to a return shipping fee which will be deducted from your refund.
Self-Postage Returns
Return your items at your own cost, with the shipper of your choice!
*Please note that if you have paid duties as part of your order, these were paid to your local government and not to MSCR. This unfortunately means we are unable to refund any duties charges if a return is made. Instead, you can apply to your local government to have these reimbursed.
If you are having trouble lodging your return, please reach out to our support team via Live Chat on our website or Contact Us and we will do our best to help resolve your issue!