Returns FAQ's

How do I lodge my return?

Click here to start your return!1. Log in using your order number and email address2. Select the item you'd like to return3. Click the reason4. Download the returns label and post your item back5. Refunds and Store Credit will be issued once your ite

I received a faulty item, what should I do?

We're so sorry to hear you received a faulty item!. If you've received a Faulty Item, you can submit a claim for a Refund, Store Credit, or Exchange through our Returns & Exchanges Portal here. Once your claim and supporting photo have been submitted

I received the incorrect item, help!

We're so sorry to hear you received the wrong item! Please feel free to drop us a message in the LiveChat below or Contact Us Here with the Return Order subject line

Can I return a Final Sale item?

Please note FINAL SALE items are final sale and no returns or exchanges are accepted (unless faulty).

Can I return my gift card?

Unfortunately, Gift cards cannot be returned or refunded for cash.

Can I update my card details after I’ve requested a refund?

Unfortunately, we’re unable to change the payment method once an order has been completed. All refunds must be issued back to the original payment method used at checkout, and we’re unable to process manual refunds via bank transfer.

EU & EFTA Right of Withdrawal

You are able to..