Returns FAQ's

Can I return my item?

Prepaid Returns. This is the most cost effective option for International Returns!. A pre-paid returns label will be emailed to you once your return is lodge through our International Returns portal here. *Please note, the returns label expires withi

How do I lodge my return?

Your refund, exchange or store credit will be issued once your item arrives at our warehouse in Sydney, Australia, and has been processed. You can track your return using the tracking number on your return label. Refunds usually take 5 business days

I received a faulty item, what should I do?

We're so sorry to hear you received a faulty item!. If you've received a Faulty Item, you can submit a claim for a Refund, Store Credit, or Exchange through our Returns Portal here. Once your claim and supporting photo have been submitted, our team w

I received the incorrect item, help!

We're so sorry to hear you've received the wrong item!. Please head to our Returns Portal and lodge a return request, selecting "I received an incorrect item" as your return reason. Simply follow the steps provided and our team will review your reque

Can I return a Final Sale item?

Can I return my gift card?

Unfortunately, gift cards can't be returned or refunded for cash.

Can I update my card details after I’ve requested a refund?

Unfortunately, we’re unable to change the payment method once an order has been completed. All refunds must be issued back to the original payment method used at checkout, and we’re unable to process manual refunds via bank transfer.

EU & EFTA Right of Withdrawal

You are able to..