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<div data-block="true" data-editor="efqcs" data-offset-key="ion-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">We&apos;re so sorry to hear you&apos;ve received the wrong item!</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Please head to our<a href="https://musclerepublic.com/pages/start-a-return"><strong>&#xA0;Returns Portal </strong></a>and lodge a return request, selecting &quot;I received an incorrect item&quot; as your return reason.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Simply follow the steps provided and our team will review your request and help get this sorted for you as soon as possible!</span></p></div><div data-block="true" data-editor="efqcs" data-offset-key="5jdfr-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

We're so sorry to hear you've received the wrong item!. Please head to our Returns Portal and lodge a return request, selecting "I received an incorrect item" as your return reason. Simply follow the steps provided and our team will review your reque

I received the incorrect item, help!

Returns, Exchanges & Refunds

NZ & International

Returns FAQ's

Can I change my order or shipping address after placing my order?

I didn't receive an order confirmation?

I forgot to apply my discount code, can you help?

Are the items in my cart reserved?

How do I add a bundle to my cart?

Do you offer Click & Collect?

Your Order

Returns Policy

How do I lodge my return?

Can I return my items in person at the warehouse?

Can I return my Final Sale Items?

Can I return my gift card?

Can I add a discount code in the returns portal?

Can I update my card details after I’ve requested a refund?

What is Refundid Instant Refunds & Exchanges?

How do I use Refundid?

What do I do after receiving my refund or exchange from Refundid?

Where do I receive my refund?

Is there a limit to how much I can refund on a single return?

What items are excluded from Instant Refunds or Exchanges?

When can I expect to get my refund?

Are purchases made with Afterpay eligible with Refundid?

Help, I need to contact Refundid!

Instant Refunds & Exchanges

Australia

Can I return my item?

I received a faulty item, what should I do?

Can I return a Final Sale item?

EU & EFTA Right of Withdrawal

Can I exchange my items?

Standard Exchanges

How much does shipping cost?

Which countries do you ship to?

Will there be import & customs fees?

I haven't received my order?

How can I track my order?

How long until my order is dispatched?

Where do you ship from?

Do you ship orders on weekends?

Do you offer same-day delivery?

Shipping

How much is 1 reward point worth?

How do I earn rewards points?

How do I redeem my reward points?

Why can't I see all redeemable vouchers at checkout?

On what items can I redeem my redeem my reward points?

Where can I find my rewards?

Do rewards points expire?

Can rewards points be used together with another discount code?

Do I have to use all my points in one go?

Is there a limit to how many points I can earn?

How is my tier decided?

What happens when I return items or cancel an order?

What happens if a friend I referred returns their order?

How can I get a birthday reward?

How do I get rewards points for writing reviews?

How do I get points for following MSCR on social media?

Can I spend from multiple accounts and merge accounts?

Can I purchase a gift card using my rewards points?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Terms + Conditions

Rewards

What payment methods do you accept?

What currency will I be charged in?

How do I use my Discount, Rewards or Gift Voucher Code?

My payment isn't processing?

Can I use Afterpay?

Payments

How do I redeem my gift card?

How long do gift cards last?

Do you have physical gift cards?

Can I apply multiple gift cards at checkout?

Can I order a Gift Card during a sitewide sale?

Gift Cards

When and how do I get my store credit?

How do I use my store credit?

Store Credit

How do I check my sizing?

When will my item be restocked?

Where are your products made?

How should I care for my Luxe items?

How should I wash and care for my MSCR activewear?

What is the difference between your lengths of leggings?

Sizing & Care

Are any of the ranges sweat proof?

Which bra is the right support for me?

Are your leggings squat proof?

Do MSCR sports bras have removable padding and what level of support do they offer?

I received the incorrect item, help!Updated 13 days ago