I have a faulty, what should I do?Updated a month ago

We're so sorry to hear you received a faulty item! 

If you've received a Faulty Item, you can submit a claim for a Refund, Store Credit, or Exchange through our Returns & Exchanges Portal here - https://musclerepublic.com/apps/returnsandexchanges/

Once your claim and supporting photo have been submitted, our team will review the details and process your request. Please allow up to 5 business days for us to complete the review and provide a resolution.

If you’ve requested an exchange and the item becomes unavailable, we’ll issue a refund to your original payment method so you can select a different item.

Please Note: Return windows for faulty items may vary on a case-by-case basis and are calculated from the date of purchase.

Warranty Policy - To be eligible for warranty coverage, your item must meet our warranty criteria, which covers manufacturing defects only.

Please note our warranty does not cover:

- Damage caused by misuse
- Failure to follow care instructions

Items returned for these reasons will not be accepted.

If you believe your item qualifies under warranty, please reach out to our Customer Care team at [email protected] with a description of the issue.

Items purchased over 9 months ago are not eligible for warranty claims.

Items purchased within 9 months may be considered, provided they meet our warranty criteria.

Still need help? Chat with us via LiveChat or visit our Contact Us page HERE — we’re always happy to assist!