I have a faulty, what should I do?Updated 6 months ago
We're so sorry to hear you received a faulty item!
You can process a faulty item claim for Refund, Store Credit or Exchange through the returns and exchange portal via your account here.
Our team will then review the claim and process it accordingly. Once the faulty request has been lodged, a return label will be emailed to you separately. If you're replacing the faulty item and it is now sold out, a store credit will be processed instead so you can choose something else.
Our team will then review the claim and process it accordingly. Once the faulty request has been lodged, a return label will be emailed to you separately. If you're replacing the faulty item and it is now sold out, a store credit will be processed instead so you can choose something else.
If the item is purchased in a site wide sale or outlet, we are unable to offer a refund however we can issue a store credit so you can select a new item or style.
*Returns periods for faulty items may vary per case and are effective from the date of purchase.
Please Note: Our warranty period is 9 months from the purchase date.
- To qualify for warranty coverage, the product must meet our warranty criteria, which includes being a manufacturing defect.
- Please note that the warranty does not cover damage caused by misuse or failure to follow care instructions, and returns for such reasons will not be accepted.
- If the customer would like to continue and lodge a warranty claim they can lodge via the link here
- Any order made after the 9 months from the purchase date won't be approved for a warranty return.
- Any order made within 9 months from the purchase date on Shopify of the purchase date may be considered if it meets the warranty criteria.
If you have any other issues please feel free to contact our customer care team via LiveChat below or Contact Us Here and we will assist as soon as possible!