Your items can be returned for a store credit or exchange within 30 days from the delivery date. If you are requesting a refund this must be lodged within 15 days of the delivery date. Refund requests will have a $7.00 shipping fee deducted from the
Click here to start your return! 1. Log into your account2. Select 'Your Orders' 3. Click the Order you'd like to return4. Click 'Start an AU Return'5. Follow the steps in the returns portal
We're so sorry to hear you received a faulty item! You can process a faulty item claim for Refund, Store Credit or Exchange through the returns and exchange portal via your account here. Our team will then review the claim and process it accordingly.
Mistakes can happen, we're sorry! If you receive an item or size that is different to what you ordered, you will need to follow the steps below so we can get the correct item sent to you...1. Locate our Returns Portal via your account here 2. Click o
If the item was purchased during a sitewide sale period it sadly can't be returned for a refund and you can only select from a store credit or exchange. *Sitewide sales include manually slashing prices, this policy does not apply during Flash Sales o
No worries, just follow these steps...
Unfortunately, Gift cards cannot be returned or refunded for cash.
Let us explain...