AU Returns

Can I return my item?

How do I lodge my return?

Click here to start your return! 1. Log into your account2. Select 'Your Orders' 3. Click the Order you'd like to return4. Click 'Start an AU Return'5. Follow the steps in the returns portal

I have a faulty, what should I do?

Please Note: Our warranty period is 9 months from the purchase date.

I received the incorrect item, help!

Mistakes can happen, we're sorry! If you receive an item or size that is different to what you ordered, you will need to follow the steps below so we can get the correct item sent to you...1. Locate our Returns Portal via your account here 2. Click o

Can I return my items in person at the warehouse?

We’re making some exciting changes behind the scenes! As we move to our new warehouse, our Click & Collect service at Brookvale will be unavailable until further notice - thanks for your understanding!. Alternatively, please use our easy AU return po

Can I return my Sale/ Outlet item?

If the item was purchased during a sitewide sale period it sadly can't be returned for a refund and you can only select from a store credit or exchange. *Sitewide sales include manually slashing prices, this policy does not apply during Flash Sales o

Can I return a gift?

No worries, just follow these steps...

Can I return my gift card?

Unfortunately, Gift cards cannot be returned or refunded for cash.

Why can't I add a discount code in the returns portal?

Let us explain...