Returns PolicyUpdated a day ago
RETURNS POLICY
Returns & Exchanges
Our Returns Portal makes it easy to lodge a return or exchange and choose how you’d like it processed. All you need is your order number and email address.
For further information or to start your return, please click here.
Return Conditions
- Items must be returned in original condition: unworn, unwashed, with all tags attached, and in a saleable condition.
- Please take care when trying items on. We cannot accept returns with makeup, deodorant, fake tan, or any marks.
- Items that do not meet these conditions will be returned to you.
Return Timeframe
- Returns must be lodged within 30 days of the purchase date.
- Once your return has been lodged, you have 14 days from the date your return request is submitted to send your item(s) back using the provided return label.
- If your return is not shipped within this 14-day period, your return will be cancelled and any applicable refund will be reversed or the exchanged item(s) will be charged in full.
Instant Refunds & Exchanges
Returns are processed via Refundid, allowing customers to choose an instant refund or exchange after submitting their return.
- A short verification process is required to confirm identity and payment details.
- Approved refunds are paid instantly to your bank account, or exchanges are dispatched immediately.
- Instant refunds and exchanges are not available for any non-refundable items (see list below) or orders made with a gift card.
Refund Options
Standard Refund (Original Payment Method)
A $7.00 return handling fee will be deducted from your refund.
Store Credit
No handling fee applies.
Issued via digital gift card and valid for 3 years.
Standard Exchanges
- Exchanges are dispatched once your return is in transit back to our warehouse.
- Exchanges are subject to stock availability. Items cannot be held or guaranteed.
- If your selected exchange item is out of stock, a refund will be issued to the original payment method where applicable.
Return Labels
- All returns must be lodged through our Returns Portal and include a valid tracking number.
- If you are returning items from multiple orders, you may combine your return labels through the portal, provided the parcels have not yet been shipped and the items being combined are from the same order.
Non-Refundable Items
The following items cannot be returned or exchanged for a refund or store credit, unless deemed faulty:
- Underwear, socks, hair accessories, and drink bottles (for health and hygiene reasons)
- Free gifts with purchase
- Final Sale items cannot be returned or exchanged unless deemed faulty.
This includes Final Sale items purchased during a Sitewide Sale. Final Sale items that receive additional discounts during a Sitewide Sale are also not eligible for a refund, store credit, or exchange unless deemed faulty.
Faulty Items
- If you receive a faulty item, please submit a faulty return request via the Returns & Exchanges Portal.
- A clear photo of the fault must be uploaded as part of the warranty claim.
- Once assessed, we will arrange a replacement where possible.
- If the item is sold out, a store credit will be issued.
- If your faulty claim is not approved, we will contact you with further details.
- Warranty periods vary by item and apply from the date of purchase.
If you experience any issues with your faulty return, please contact us via Live Chat or the Help Centre, and our team will be happy to assist.
International Returns
For information on international returns, please click here and follow the link to our International Returns Portal to begin your return.
Sitewide Sale Returns Policy (EOFY & Black Friday)
- Items purchased during a sitewide sale are eligible for store credit or exchange only — refunds are not available.
- Returns must be lodged within 30 days of delivery using our free return label.
- Final Sale items that receive additional discounts during a sitewide sale cannot be returned for a refund or store credit unless faulty.
Additional Sale Conditions
If you purchase multiple sizes of the same item, duplicate items are still only eligible for store credit or exchange.
Due to high order volumes, we cannot guarantee exchange availability. We strongly recommend selecting the instant exchange option to secure your item.
If your exchange is processed after the sale has ended, the replacement item will be charged at full price.
If the exchange item differs in price, a store credit will be issued for the correct amount.