Returns FAQ's
Returns Policy
RETURNS POLICY. Returns & Exchanges. Our Returns Portal makes it easy to lodge a return or exchange and choose how you’d like it processed. All you need is your order number and email address. For further information or to start your return, please c
BLACK FRIDAY RETURNS
Australia 🇦🇺. Black Friday Sale Items: Can only be returned for Store Credit or Exchange within 30 days and are not eligible for Refunds. Please allow 5-7 business days for your order to be processed by our returns team once it’s arrived back at th
Can I return my item?
Return Policy. *If you are an international customer, your order is eligible for a refund or store credit only. Unfortunately, we are unable to offer exchanges for international orders.
How do I lodge my return?
You can return your items within 30 days if they meet our return requirements outlined in our Returns Policy here.To start your return:1. Visit our Returns & Exchanges Portal here2. Select the reason for your return.3. Choose your preferred outcome:
Can I return my Final Sale Items?
Please note FINAL SALE items are final sale and no returns or exchanges are accepted (unless faulty).
Can I return my gift card?
Unfortunately, Gift cards cannot be returned or refunded for cash.
Can I add a discount code in the returns portal?
Let us explain...