Returns FAQ's
Returns Policy
RETURNS POLICY. Returns & Exchanges. Our Returns Portal makes it easy to lodge a return or exchange and choose how you’d like it processed. All you need is your order number and email address. For further information or to start your return, please c
Can I return my item?
Return Policy. Unfortunately, exchanges are not available for International customers at this time.Return Labels. *If you are an international customer, your order is eligible for a refund or store credit only. Unfortunately, we are unable to offer e
How do I lodge my return?
You can return your items within 30 days if they meet our return requirements outlined in our Returns Policy here.To start your return:1. Visit our Returns & Exchanges Portal here2. Select the reason for your return.3. Choose your preferred outcome:
I received the incorrect item, help!
Mistakes can happen, we're sorry! If you receive an item or size that is different to what you ordered, you will need to follow the steps below so we can get the correct item sent to you...1. Start your return for your incorrect item here2. Select th
Can I return my Final Sale Items?
Please note FINAL SALE items are final sale and no returns or exchanges are accepted (unless faulty).
Can I return my gift card?
Unfortunately, Gift cards cannot be returned or refunded for cash.
Can I add a discount code in the returns portal?
Let us explain...