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NZ + International Returns

BLACK FRIDAY RETURNS

NZ + Rest Of The World 🌏. Black Friday Sitewide Sale: Items can be returned for Store Credit only within 30 days and are not eligible for Exchanges or Refunds. Please allow 5-7 business days for your order to be processed by our returns team once it

Can I return my item?

You're able to opt for Refund or Store Credit within 30 days, sadly No Exchanges. All items must be in original condition, unworn, unwashed and with tags intact.Please allow up to 3-7 business days for the refund to be processed back to your original

How do I lodge my return?

Click here to start your return! 1. Log in using your order number and email address2. Select the item you'd like to return3. Click the reason4. Download the returns label and post your item back5. Refunds and Store Credit will be issued once your it

I received a faulty item, what should I do?

We're so sorry to hear you received a faulty item! Please feel free to drop us a message in the LiveChat below or Contact Us Here with the Return Order subject line and we will assist as soon as possible! We will assist as soon as possible and get a

I received the incorrect item, help!

We're so sorry to hear you received the wrong item! Please feel free to drop us a message in the LiveChat below or  Contact Us Here with the Return Order subject line and we will assist as soon as possible! We will assist as soon as possible and get

Can I return a Final Sale item?

Please note FINAL SALE items are final sale and no returns or exchanges are accepted (unless faulty).

Can I return a gift?

Unfortunately, right now we don't accept returns for gift orders outside of Australia.

Can I return my gift card?

Unfortunately, Gift cards cannot be returned or refunded for cash.

Can I update my card details after I’ve requested a refund?

Unfortunately, we’re unable to change the payment method once an order has been completed. All refunds must be issued back to the original payment method used at checkout, and we’re unable to process manual refunds via bank transfer.